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DE GRAND VALE HOTEL AND SUITES POLICY

GUEST POLICY
De Grand Vale Hotel & Suites management will highly appreciate your collaboration in abiding by these hotel policies, whose aim is to ensure a peaceful and safe stay for our Guests. A warm Welcome to De Grand Vale Hotel & Suites, Abuja. We are delighted to have you as our Guest, and we promise to make your stay a pleasurable, relaxing, and comfortable one. The Management requests your co-operation in observing the following hotel policies as an agreement between De Grand Vale Hotel & Suites and our guest under which rooms are permitted to be used by the guest(s):-

CHECK IN/CHECK OUT
Check in: 1:00 PM Check out: 12:00 NOON Failure to check out by 12:00 p.m. will result in an additional fee for extending a hotel day. A charge for the extension until 2:00 p.m. amounts to 50% of the actual room rate; after 4:00 p.m., the hotel will charge for an additional hotel day.

LATE CHECKOUT
Subject to availability, guests checking out after 12 noon will be charged a late checkout fee as follows: Departure between check-out time and 6 pm will be charged an extra 50% of the room rate. Full rate would be charged after 6 pm. In the event of the guest's failure to vacate the room on expiry or period, the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

AGE REQUIREMENT AND IDENTIFICATION
Children checking in under the age of 18 must be accompanied by an adult. By law, the Government requires a valid photo ID of all guests, which must be presented at Check-In. Guest registration forms must be signed on arrival. *It is not appropriate to leave children under the age of 10 years of age without adult supervision in the hotel room or other areas on the hotel premises. Minors under 21 years, male or female, are not allowed to stay at this hotel without being accompanied by their parent or guardians

CANCELLATION POLICY
No deposit refunds will be issued for room reservations canceled within 24 hours of the check-in date. A full refund applies only to cancellations made at least 24 hours in advance.

TARIFF & BILL SETTLEMENT
The tariff is for the room only. All applicable requested Meals and other services are available at an extra cost. Bills must be settled immediately upon presentation, using acceptable means of payment. Please Ensure your account remains in Credit at all times during your stay. Should a guest constantly harass our staff over unpaid bills and constant refusal to pay bills upon service delivery, management reserves the right to deny service to such a guest.

INVOICE POLICY
Any issued invoice is valid only for services rendered and applies solely to the guest named on the booking. Proof of stay, including check-in and check-out, may be required for reimbursement claims. In the event of a cancellation or no-show, the issued invoice becomes void, and a separate cancellation fee may be issued.

PAYMENT OPTIONS
The hotel does not offer cheque cashing services. We accept Cash, Instant Online Bank transfers, Visa, and MasterCard via POS. For guests holding International Visa and Mastercards, we accept payments made through our online booking partners AIRBNB EXPEDIA THIRD PARTY INTERNATIONAL PAYMENT PROCESSING AVAILABLE CREDIT/DEBIT CARD & THIRD PARTY RESERVATIONS Credit or Debit cards used for payment of accommodation charges must be in the name of the guest registered. Third-party credit or Debit card payments are not permitted. An ID may be requested to prove ownership of the card. Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged. For Reservations made on third-party websites like Expedia, Airbnb, or any other partner website, an ID is required and must match the same name used on the third-party partner platform.

OCCUPANCY POLICY
Rollaway beds (cots) are not available at this property. Please ensure the room type selected has adequate bedding to accommodate all guests staying in the room. Our Bed is queen-sized and can only accommodate TWO Adults.

NOISE/DISTURBANCE
The hotel has a zero-tolerance policy for excessive noise or any activity that disturbs other guests/owners. Any disturbance may lead to using a guest’s security deposit to compensate other guests/owners, and/or eviction from the premises without a refund of charges. Guests are to observe nighttime peace, i.e., they are not to disturb the other guests accommodated in the hotel.

INTERNET ACCESS Please note standard internet service is complimentary with room purchase and suitable for emailing and social networking. Please note that guestroom Wi-Fi is not meant for streaming large media files, watching movies, or gaming.
PET
Pets are not permitted on the Hotel Premises. POOL Our unsupervised, outdoor pool facility is open seven days a week, year-round, 7 am-11 pm. Children under the age of 16 are not permitted to use the pool without adult supervision.
DAMAGE POLICY
Non-compliance with any of the below policies may result in fees and/or eviction from the premises. A guest will be charged at or after departure for repairs required to return a guest room to saleable condition if damage occurs to the room or fixtures during a stay.
Keys
Hotel keys must be deposited at the reception desk whenever a guest leaves the premises and at the time of check-out. Lost keys and hotel key hangers will be subject to a charge.

Smoke-Free rooms
For safety reasons and to protect and enhance our indoor air quality, contribute to the health and well-being of our guests and employees,
SMOKING IS PROHIBITED
in all guest rooms and specific service areas. We do not allow smoking in all rooms. If a violation occurs in a room, the guest would be subjected to a non-refundable Cleaning fee. Rooms are equipped with fire and smoke alarms for your safety.
Stained bed linens
For Health Safety and Hygienic Reasons, certain stains on the Bed Linens are not acceptable, and as this also causes irreparable damage to our Linens, there is a charge for damages caused to our Bed Linens due to Certain Stains which its level of damage would be assessed by a supervisor on duty. Please treat our Beddings and Towels with utmost care. There is a CHARGE for misuse. Please do not take away the guest items as souvenirs. Otherwise, the charges will be added to the hotel bill at Check-out. Guests are obliged to pay for any loss or damage to hotel property caused by themselves, their friends, or any person for whom they are responsible.
GUEST BELONGINGS
Guest must take good care of their belonging. The management will not be held responsible for any loss, theft, or damage incurred. If any abandoned luggage or lost and found items are not claimed by the guest after a maximum storage period of 90 calendar days, the management has the right to dispose of the items In the case of default in payment of dues by a guest, the management shall hold on to their luggage and belongings, and be entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the management’s rights to adopt such further recovery proceedings as my be required
PROHIBITED ITEMS
No prohibited articles, flammable articles, or commercial goods are allowed to be stored inside the room. No electric appliance or furniture is to be installed inside the room without the permission of the management. Cooking or any ignition is not allowed in the room. Preparation of food in guest rooms by any type of cooking appliances, barbeques, or burners is strictly prohibited. All electric appliances should be switched off, and the windows should be closed when the guest is out.

UNPERMITTED ACTS
Washing of clothes is not allowed in the room; laundry is available in the hotel; ask the reception. Also, hanging of clothes or other articles outside the window is not allowed. No changing of rooms or transfer of rooms is allowed without the permission of the front desk. Guests are held responsible for any damage done to furniture/decoration or other facilities inside the room. No gambling of any kind or unlawful behavior is permitted.
MANAGEMENT RIGHTS
The management reserves for itself the absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moment without any previous notice and without assigning any reason whatsoever. The guest shall be bound to vacate when requested to do so. In default, the management will be entitled to remove the luggage and belongings of the visitor from the room occupied by him or her-with three member committee in attendance, and lock the room or rent the room to another guest. This will only happen if the person(s) occupying the room(s) are disturbing the peace or/ and/or safety of the hotel or other hotel guests.
EMERGENCY NUMBERS
For hospital information or ambulance, please call the front desk.
FIRE SERVICE: – (+234)
FCT POLICE: (+234)
We wish you a pleasant stay at Western Dreams Hotel and in the beautiful city of Abuja.
THE MANAGEMENT RESERVES THE RIGHT TO ALTER OR AMEND THE ABOVE POLICIES WITHOUT ANY NOTICE, AS THIS WOULD BE UPDATED PERIODICALLY. IN CASE OF ANY QUERY, PLEASE CONTACT THE FRONT DESK.
Please note that management accepts no responsibility or liability for the theft of money or valuables while staying at the hotel, under any circumstances. Guests may use the safety deposit facilities available in some rooms or accessed via the hotel reception. Don't hesitate to get in touch with the hotel reception for further details.

©2026. DE GRAND VALE HOTELS. ALL RIGHTS RESERVED.